Join the Team at Kigali Citizens Park

Role Overview:

The Human Resources Officer will manage day-to-day HR operations, staff welfare, talent acquisition, payroll processing, and regulatory compliance at Kigali Citizens Park (KCP) Hotel and Apartment. The ideal candidate will ensure smooth workplace operations while aligning all HR practices with Rwanda's labor regulations, health and safety standards, and organizational objectives.

Key Responsibilities:

• Recruitment, Onboarding & Staffing: Lead end-to-end recruitment for administrative, technical, and outdoor operational staff (groundskeepers, maintenance, security). Coordinate job postings, CV screening, shortlisting, technical tests, and interviews.
• Compliance & Labor Relations: Ensure strict adherence to Rwanda's Labor Law (of 30/08/2018) and related statutory regulations. Serve as the primary contact point for employee grievances, workplace conflict resolution, and disciplinary proceedings.
• Payroll, Statutory Contributions & Benefits: Prepare monthly payroll data (attendance, leave, overtime, allowances). Manage statutory declarations and remittances to RSSB (Pension, RAMA, Occupational Hazards, and Maternity Leave Scheme).

Role Overview:

To support our growth and maintain operational excellence, Kigali Citizens Park is seeking a dynamic and highly organized Operations Manager to oversee the day-to-day operations of our premier public recreational and apartment facility. This role bridges the gap between high-end hospitality management and facility operations, ensuring our apartment, food and beverage outlets, recreational guest services, and facilities maintain world-class standards. Commencement Date: 01 September 2026.

Key Responsibilities:

• Daily Operational Oversight: Manage all front-of-house and back-of-house operations, ensuring guest services, cleanliness, ticketing, and recreational activities run smoothly.
• Hospitality & Food Service: Supervise park-affiliated restaurants, cafes, ensuring top-tier culinary standards, hygiene, and profitability.
• Event & Venue Management: Coordinate with corporate and private clients for park rentals, picnics, weddings, and public cultural events with premium hotel hospitality.

Role Overview:

The Procurement Officer will oversee all purchasing activities, vendor management, supply chain logistics, and contract negotiations for Kigali Citizens Park. This role ensures that all goods, works, and services are acquired in a timely, cost-effective, and transparent manner, strictly adhering to Rwanda's legal procurement frameworks and organizational guidelines.

Key Responsibilities:

• Sourcing & Supplier Management: Identify, evaluate, and manage reliable suppliers and contractors for park operations (landscaping tools, safety gear, facility maintenance, event infrastructure). Maintain up-to-date database of pre-qualified vendors.
• Tendering, Bidding & Contract Administration: Prepare standard bidding documents, Requests for Quotation (RFQs), RFPs, and EOIs. Coordinate Tender Evaluation Committees, review bids, compile evaluation reports, and enforce SLAs.
• Regulatory Compliance & Governance: Ensure all purchasing aligns with Rwanda Public Procurement Authority (RPPA) regulations and organizational governance policies. Manage e-procurement platforms (such as UMUCYO).

Role Overview:

The Sales and Marketing Manager will drive commercial revenue, brand positioning, visitor growth, and strategic partnerships for Kigali Citizens Park. This role is responsible for marketing park facilities, booking corporate and private events, managing vendor concessions, executing digital and traditional marketing campaigns, and maintaining strong relations with the media, local government, and corporate sponsors.

Key Responsibilities:

• Commercial Strategy & Revenue Generation: Develop and execute annual sales strategies to maximize revenue across event venue rentals, outdoor advertising, concession leases, recreational activities, and commercial photography/videography permits. Pitch venue space to corporate clients, event planners, and government bodies.
• Marketing, Branding & Campaign Management: Lead multi-channel marketing campaigns across digital platforms (social media, website, newsletter) and traditional media (radio, billboards, press releases). Direct content creation, graphic design, and video production.
• Public Relations & Stakeholder Engagement: Serve as primary media spokesperson and manage public relations, press releases, and crisis communications. Maintain relationships with local authorities, RDB tourism division, cultural organizations, and community groups.

Role Overview:

The Receptionist serves as the primary point of contact for guests, managing check-ins, check-outs, reservations, and general inquiries to deliver exceptional hospitality and customer service at Kigali Citizens Park Hotel and Apartment. We particularly encourage female candidates to apply for this position.

Key Responsibilities:

• Welcome arriving guests warmly, manage the check-in and check-out process, and handle room assignments.
• Operate the Property Management System (PMS) to process reservations, guest folios, and payment transactions.
• Answer incoming calls, respond to email inquiries, and provide accurate information about hotel services, amenities, room rates, and local attractions.

Role Overview:

The Junior Cashier is responsible for handling all cash, card, and mobile money transactions at Kigali Citizens Park, ensuring accurate revenue collection across ticket sales, food and beverage outlets, and facility bookings. This role requires high financial integrity, accuracy, and customer service orientation.

Key Responsibilities:

• Collect entrance fees, activity charges, restaurant bills, and other park-related payments accurately and promptly.
• Process payments via cash, credit/debit card, and mobile money platforms (MTN MoMo, Airtel Money).
• Issue official receipts and maintain daily cash register records with zero-tolerance for discrepancies.

Role Overview:

The Kids Playground Attendant is responsible for supervising children's recreational areas, ensuring a safe, clean, and enjoyable environment for young guests and their families at Kigali Citizens Park. We particularly encourage female candidates to apply for this position.

Key Responsibilities:

• Supervise children's play areas to ensure a safe, clean, and secure environment at all times.
• Monitor children's activities and intervene promptly to prevent accidents, conflicts, or unsafe behavior.
• Conduct regular safety checks on playground equipment and report any damage, hazards, or maintenance needs to the Operations Manager.

Role Overview:

The Swimming Pool Attendant is responsible for maintaining the safety, cleanliness, and operational standards of the swimming pool facilities at Kigali Citizens Park, ensuring a premium aquatic experience for all guests.

Key Responsibilities:

• Monitor pool areas continuously to ensure the safety of all swimmers and enforce pool rules.
• Perform lifeguarding duties and respond immediately to emergencies, accidents, or distressed swimmers.
• Conduct regular water quality tests (pH, chlorine, temperature) and maintain pool chemistry within safe parameters.